Policies
Privacy policy.
This page explains the information used to provide the 2Duct website, software licenses and support. 2Duct is a brand operated by Arbër Shllaku. For questions or privacy requests, contact info@2duct.com.
Information we use
When you buy a license, we receive purchase and subscription identifiers, plan details and the email needed to deliver and validate your license. The license service stores a keyed hash of the purchase email, a protected copy of the license key, license status and a hashed device identifier for each activation. If you contact us, we also process the information you include in your message.
Why we use it
We use this information to issue and email license keys, activate and validate 2Duct, apply device limits, respond to support requests, and handle billing-related changes such as cancellation or refunds.
Service providers
Paddle processes checkout, payment information, tax, receipts and billing as merchant of record. 2Duct does not receive your full payment-card details. Cloudflare hosts the website and license service. Resend delivers 2Duct license emails. These providers may process information needed to perform those services under their own terms and privacy notices.
Retention and security
We retain license and purchase records while needed to provide and account for your license, resolve disputes and meet applicable obligations. We use access controls, cryptographic protection for license keys, and hashed identifiers in the licensing service. No online service can promise absolute security.
Your choices and rights
You may ask us about the information associated with your license, request correction, or make a deletion request where applicable. Some records may need to be kept for legal, accounting or fraud-prevention reasons. Contact info@2duct.com and include enough information for us to identify the relevant purchase without sending your full license key.
Changes
We may update this policy as the service changes. The version shown on this page applies from the date it is published.