Policies
Refunds and cancellations.
Please read this policy before purchasing a 2Duct license. 2Duct is a brand operated by Arbër Shllaku. Payments and refunds are processed by Paddle, the merchant of record.
Our 4-day request window
You may request a refund within four calendar days of your initial 2Duct purchase by emailing info@2duct.com or contacting Paddle buyer support. Include your transaction ID and the purchase email. We will review the request with Paddle. If a refund is issued, access to the corresponding license may end.
Your legal rights
This four-day window does not limit any longer or non-waivable rights you may have under applicable law or Paddle’s Refund Policy. Where those rules give you more time or stronger protection, they take precedence. Faulty or misdescribed products may also carry additional rights.
Subscriptions
Monthly and annual plans renew unless cancelled. You may manage or cancel your subscription using the link in Paddle’s purchase email or through Paddle buyer support. Cancellation prevents future renewals; it does not automatically refund a past payment. Access normally continues through the paid billing period unless a refund or another change ends it earlier.
Questions
For help with 2Duct, contact info@2duct.com. For payment receipts, billing details and refund processing, contact Paddle buyer support.